Required:
- Experience within an Information Technology Department;
- Experience with Computer Hardware and Software to include: PC - Hardware, Networking, Installations, Software Packages, Citrix, Great Plains, etc;
- Experience in a Leadership Role Directing Managerial Employees with Various Size Teams;
- Leadership Experience within a Technology Call Center Environment;
- Excellent Knowledge of Windows Client Operating System and MS Office Suite
- Experience with Ticket Tracking Software (MS Service Manager, Remedy, Etc.) and/or Process and Procedures
- Certifications and Training with any or all of the following: MCP, A+, NET+, MCDST, HAD, HDI, etc.
- Experience with Technical Support Practices such as: Ticket Documentation, Service Level Agreements, Statistics, and Escalation Processes
- Bachelor’s Degree in Technology Field Preferred;
- Travel Requirements: 50% + or As Needed Travel to Regional Client Sites
- Excellent Communication Skills: Verbal – Written – Face to Face
- Fluent English
Activities:
- The Vital Role is the Leadership and Direction for Country Managers within Latin America. It is an Extremely Important Client Facing and Interacting Role that serves as the Liaison for Technology Hardware and Software Issues of Internal End Users.
- As a leader within IT, this person will be expected to represent the group in a professional manner and deliver 100% customer satisfaction with a positive, pleasant and professional demeanor.
- Assist Network Engineers with Issues such as LAN, PBX and COM Systems;
- Lead Project Based Performs Installations, Maintenance, and Repair of all Computer and Peripherals;
If you are interested in this position, send your resume to mgrego@swiftwwr.com with desired salary.
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